Frequently Asked Questions
Yes! Your loyalty program is now more powerful than ever. Your current loyalty cards are now part of the ScoreCard program, and your loyalty points will be combined into a single ScoreCard account. You can use your current card at DICK’S Sporting Goods, Golf Galaxy and Field & Stream to earn points and get rewarded.
Earn one point for every $1 of qualified merchandise purchased at DICK’S Sporting Goods, Golf Galaxy and Field & Stream stores, DICKS.com, GolfGalaxy.com, and FieldandStreamShop.com. Some exclusions apply. See DICKS.com/Exclusions for more detail.
When you reach 300 points, you will qualify for a $10 Reward.
Points earned at DICK’S Sporting Goods, Golf Galaxy and Field & Stream will now be combined into a consolidated points account. You will earn a Reward when you reach a combined 300 points, which can be redeemed in any of our chains.
Rewards will be received within approximately 50 days of qualifying. You can also view and redeem your available Rewards by using the DICK'S Sporting Goods Mobile App.
eReward will be emailed to you shortly after processing our monthly Rewards cycle.
We process Rewards once a month. So if you qualify for a Reward the day after we process a Rewards cycle, it could be up to 30 days before your Reward is available to redeem online and 50 days before you receive it in the mail. You can see when your points convert into a Reward by logging in and visiting the My Points section under My Account.
If your Reward is marked as redeemed, then either you or someone else redeemed the Reward. If you did not redeem it, please contact the ScoreCard Hotline at 1-800-440-4002.
If you have 750 points, you will receive a $20 Reward based on reaching the 300-point minimum twice. The remaining 150 points will roll over toward your next Reward.
Your Reward is valid through the expiration date listed. We are unable to honor expired Rewards.
Unfortunately, we are unable to replace Rewards certificates. You can download our mobile app to access your Reward easier. Your Reward is valid until its expiration date. You may log into your online account to print a Reward certificate.
We need a valid email address to deliver ScoreCard news, exclusive offers and other program-related information. We will not spam you or sell your email address. If you do not want to receive emails from us, you can unsubscribe by clicking the link at the bottom of any email we send, or by calling the ScoreCard Hotline at 1-800-440-4002.
The most common reason for a negative points balance is merchandise being returned after your points converted into a Reward. If you believe there is an error on your account, please contact the ScoreCard Hotline at 1-800-440-4002.
If you have multiple ScoreCards, it is likely that you updated the information on one of your ScoreCards, but not the one that you used to create your online account. Please update your information via MyScoreCardAccount.com to ensure we have the correct information for both ScoreCards. This will allow us to correctly combine the points scored on each card. If you have further questions or need additional help, call the ScoreCard Hotline at 1-800-440-4002.
If your ScoreCard was not used in-store and you have your receipt, you can credit the purchase to your account within 90 days. Simply log in to MyScoreCardAccount.com and click Credit My Account under My Account and follow the instructions. Always keep your receipts for verification in the event of a discrepancy. At this time, only DICK’S Sporting Goods, Golf Galaxy and Field & Stream in-store purchases can be added through MyScoreCardAccount.com. DICKS.com, GolfGalaxy.com, and FieldandStreamshop.com purchases can be added by contacting the ScoreCard Hotline at 1-800-440-4002.
To receive an electronic receipt of your in-store purchase, you must have a valid email address on your ScoreCard account. You will be asked at checkout if you would like to receive an electronic receipt. To add or update your email address yourself, log into MyScoreCardAccount.com and select My Account Information under My Account. You can also update your ScoreCard account by calling the ScoreCard Hotline at 1-800-440-4002.
Yes, you receive points only for items purchased and not returned. You must present your ScoreCard at the time of the return.
If you are returning the item for a refund, you will receive the prorated amount in which you paid after your Reward discount. If you purchased several items using your Reward, your refund will reflect the prorated amount you paid for each item after your Reward discount. If an item is being exchanged in-store for the same product (e.g., different size or color), you will be given an even exchange. Unfortunately, exchanges are not available for online returns. In this instance you should return the product via the online return process and contact the ScoreCard Hotline to have a new Reward issued.
Scorecard replacement cards are not available. You can view your ScoreCard number and add it to your wallet for use within the DICK's Sporting Goods App. Also, any store location can look up your ScoreCard at time of purchase or you can contact customer service at 1-800-440-4002 to receive your ScoreCard number.
If you have multiple ScoreCards, we will automatically combine your points and accounts that are under the same first name, last name and address.
You may opt-out of direct mail, email and text messages by calling the ScoreCard hotline at 1-800-440-4002 or by clicking updating your preference under My Account. Regardless of your contact preferences, you will still receive your Rewards in the mail.
These numbers may not match because you have multiple cards associated with your account and we only publish one of them or the first 8 digits match, but the final 4 are different. This is because the final 4 digits are system generated, but do not impact your account.
All ScoreCard Points that have not been converted to a ScoreCard Reward will expire one year from the date on which the ScoreCard points are earned.
There are 12 Rewards cycles per year, and a cycle is generally based upon Our fiscal month.