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Thursday, May 5, 2011
Thule 815 Kayak Cradle



Dick's Sporting Goods, Inc.
345 Court Street
Coraopolis, PA 15108

PRODUCT NOTICE

May 2011
RE: Thule 815 Kayak Cradle

As an extension of our high level of customer service we want to inform you of a product issue involving some Thule 815 Kayak Cradles. The product was sold at Dick's Sporting Goods from February 2011 through April 2011 and involves Thule 815 Kayak Cradles with a manufacturer date code range from 2/16/11 through 2/24/11. These units were packaged without their bow and stern tie-down ropes. Affected units can be identified by the date code sticker on the box or on the product. Only units with a date code range from 2/16/11 through 2/24/11 are affected. Please inspect the package or product for the date code, or inspect the package contents for the ropes.




If the ropes are missing, please stop using the product immediately and contact Thule for free replacement ropes at 1-866-984-8539, Monday – Friday from 8:30am-6pm EST, or at John.Radtke@thule.com. If you purchased the product as a gift, please kindly notify the gift recipient of this product notice. We appreciate your cooperation to correct this matter. We are committed to providing high quality products and unbeatable customer service. We sincerely appreciate your business and hope you continue to choose Dick's Sporting Goods for all your sporting goods needs.

Sincerely,
Dick's Sporting Goods, Inc.



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